At Aaromya Naturals, we carefully process every order to ensure that our spices, pulses, rice, edible oils, dry fruits, combos, and other food products reach you fresh and in good condition. We understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request a cancellation, please contact our customer support team as soon as possible with your:

• Order Number
• Name used for the order
• Registered email address or mobile number
• Reason for cancellation, if applicable

Once an order has been processed, packed, or handed over for dispatch, cancellation may no longer be possible.

2. Cancellation After Dispatch

Orders that have already been dispatched cannot normally be cancelled.

If you no longer wish to receive a dispatched order, please contact us immediately. Depending on the shipment status, courier conditions, and nature of the product, we may guide you regarding the available options.

For food and grocery products, cancellations or returns after dispatch may be subject to our Return & Refund Policy and applicable product-safety requirements.

3. Refund for Cancelled Orders

If your cancellation request is approved before dispatch, the applicable refund will be initiated to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

For Cash on Delivery (COD) orders that are successfully cancelled before dispatch, no payment will be required.

4. Products That Cannot Be Cancelled After Dispatch

Due to the nature of our products, certain food and grocery items may not be eligible for cancellation once they have been processed or dispatched.

This may include:

• Spices and grounded spices
• Pulses and rice
• Edible oils
• Dry fruits
• Combo packs
• Other food or consumable products

This restriction helps us maintain product quality, hygiene, freshness, and food-safety standards.

5. Cancellation Due to Product Unavailability

In rare situations, an ordered product may become unavailable due to stock or inventory limitations. In such cases, Aaromya Naturals may cancel the affected item or the complete order.

If an order is cancelled by us after payment has been received, the applicable amount for the cancelled order or item will be refunded to the original payment method.

6. Incorrect or Incomplete Order Information

Customers are responsible for providing accurate information while placing an order, including:

• Full name
• Delivery address
• Contact number
• Email address
• Product quantity and selection
• Other information required for successful delivery

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, cancellation or refund may be subject to the applicable shipping and return conditions.

7. How to Request Cancellation

For cancellation requests, please contact Aaromya Naturals through the contact details provided on our website.

When contacting us, please mention “Order Cancellation” along with your order number so that our team can review the request promptly.

Customer Support:
Phone: +91 8418888816

We recommend contacting us as soon as possible after placing your order, as cancellation requests can only be processed before the order reaches the applicable processing or dispatch stage.

8. Changes to This Cancellation Policy

Aaromya Naturals reserves the right to update or modify this Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any updated version will be published on this page with the revised effective date.

9. Contact Us

If you have any questions regarding order cancellation, refunds, or your order status, please contact us.

Aaromya Naturals
Phone: +91 8418888816

We are committed to providing a transparent and convenient shopping experience while maintaining the quality and freshness of our products.