At  Aaromya Naturals, we are committed to providing our customers with quality products and a smooth shopping experience. Since our products include food, spices, and other consumable items, we follow specific guidelines for returns, replacements, cancellations, and refunds to ensure product quality and hygiene.

1. Eligibility for Returns

Due to the nature of our products, we generally do not accept returns or exchanges for products that have been delivered correctly and are no longer required by the customer.

However, we may accept a return or provide a replacement in the following situations:

• The product received is damaged.
• The product received is defective or spoiled.
• The product received is incorrect or different from what was ordered.
• The package is received in a tampered, opened, or visibly damaged condition.
• The product is missing from the delivered order.
• The product does not match the description or specifications provided on our website.

Any such issue must be reported within 48 hours of delivery.

2. Damaged or Tampered Products

If your order arrives damaged, leaking, opened, or tampered with, please do not use or consume the product.

Customers are requested to:

• Take clear photographs of the outer packaging.
• Take photographs of the product and damaged portion.
• Keep the original packaging and shipping label.
• Contact our customer support within 48 hours of delivery.

Our team will review the issue and, where applicable, arrange a replacement or refund.

3. Incorrect Product

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be collected and provide the correct product or issue a refund, depending on the circumstances and product availability.

4. Missing Products

If any item is missing from your order, please notify us within 48 hours of delivery.

We may request photographs of the package, invoice, shipping label, and the products received to verify the claim.

Once the issue has been verified, we will arrange the appropriate resolution.

5. Products Not Eligible for Return

The following products are generally not eligible for return or exchange:

• Products that have been opened, used, or partially consumed.
• Products returned without their original packaging.
• Products damaged due to improper storage or handling by the customer.
• Products where the return request is made after the specified reporting period.
• Products purchased incorrectly due to customer error or change of mind.
• Products that have been altered, damaged, or contaminated after delivery.
• Products without sufficient evidence of damage, defect, or incorrect delivery.

6. Return Request Process

To request a return, replacement, or refund, please contact our customer support team with the following information:

• Order number
• Customer name
• Registered email address or phone number
• Product name
• Reason for the return/refund request
• Clear photographs or videos of the product and packaging, where applicable

Our team will review the request and inform you about the next steps.

7. Refunds

If your refund request is approved, the refund will be processed through the original payment method, wherever applicable.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or financial institution.

Refunds will generally be initiated after the returned product has been received and inspected, where a return is required.

8. Replacement Policy

Where a product is damaged, defective, incorrect, or otherwise eligible for replacement, we may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. Cancellation of Orders

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact our support team for assistance.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.

10. Refund for Failed or Duplicate Payments

If your payment has been deducted but the order was not successfully placed, please contact us with the relevant transaction details.

In case of a duplicate payment for the same order, the additional amount will be verified and refunded where applicable.

The time required for the amount to be credited may depend on the payment gateway or bank.

11. Return Shipping Charges

For products that are damaged, defective, incorrect, or delivered in a condition that makes them eligible for return due to an issue attributable to us, we will determine the appropriate return-shipping arrangement.

Where a return is requested for reasons not covered under this policy, any applicable shipping or return charges may be the customer’s responsibility.

12. Inspection and Verification

All return, replacement, and refund requests are subject to verification.

We may request photographs, videos, packaging details, order information, or other relevant information to assess the issue.

A request may be declined if the product does not meet the eligibility requirements mentioned in this policy.

13. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual time for the refund to appear in your bank account, card, or payment account may vary depending on the payment method and financial institution.

14. Products with Short Shelf Life or Expiry Concerns

If you receive a product that is expired, has an unacceptable shelf-life issue, or appears unsuitable for consumption, please do not consume the product.

Contact us immediately with photographs of the product, batch details, expiry/best-before information, and packaging.

We will review the complaint and provide an appropriate resolution in accordance with the circumstances.

15. Delivery Refusal

Customers are requested to accept their orders when the package is delivered.

If a package appears visibly damaged or tampered with at the time of delivery, customers should notify the delivery partner and contact us immediately.

16. How to Contact Us

For any return, replacement, cancellation, or refund-related queries, please contact our customer support team through the contact details provided on our website.

When contacting us, please mention your Order ID so that we can assist you more efficiently.

17. Changes to This Policy

Naturals reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated policy will be published on this page with the revised Last Updated date.

18. Important Note

By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy.

We aim to resolve every genuine product-related concern fairly and provide our customers with the best possible shopping experience.