At  Aaromya Naturals, we are committed to ensuring that your orders are packed carefully and delivered to you safely and on time. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing time may vary during:

• Festivals and public holidays
• Promotional or sale periods
• High-volume order periods
• Unforeseen operational circumstances

You will receive order-related updates through the contact details provided during checkout.

2. Shipping & Dispatch

After your order has been processed and packed, it will be handed over to our shipping or delivery partner.

Once the order has been dispatched, you may receive tracking details, where available, so that you can monitor the status of your shipment.

The estimated delivery time may vary depending on your delivery location, courier availability, weather conditions, and other circumstances beyond our control.

3. Estimated Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery timelines may differ depending on the destination:

• Metro & major cities: Approximately 3–5 business days
• Other cities and towns: Approximately 4–7 business days
• Remote or extended areas: Delivery may take additional time

These are estimated delivery timelines and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product weight or quantity
• Shipping method
• Promotional offers applicable at the time of purchase

Where free shipping is offered, the applicable terms and minimum order value will be displayed on the website.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please ensure that the following details are correct:

• Full name
• Complete delivery address
• City and state
• PIN code
• Contact number

Naturals will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated address or contact information provided by the customer.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to check the current status of your shipment.

Please note that tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

7. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that someone is available at the delivery address to receive the package.

If the delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the delivery cannot be accepted, the courier may attempt redelivery or return the package to us.

8. Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transportation delays
• Courier service disruptions
• Natural disasters
• Government restrictions
• Public holidays
• High order volumes
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

In case of a delay, we will make reasonable efforts to assist you and provide available shipment information.

9. Damaged or Tampered Packages

Please carefully inspect the package at the time of delivery.

If you receive a package that appears:

• Opened
• Torn
• Damaged
• Leaking
• Tampered with

please avoid opening or consuming the product and contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product as evidence and keeping the original packaging until the issue has been resolved.

For damaged or tampered products, please refer to our Return & Refund Policy.

10. Wrong or Missing Products

If you receive a product that is different from what you ordered or any item is missing from your package, please contact our customer support team within 48 hours of delivery.

Please provide:

• Order ID
• Product details
• Photographs of the package
• Photographs of the products received
• Shipping label, if applicable

Our team will review the issue and provide an appropriate resolution.

11. Undelivered or Returned Shipments

If an order is returned to us because of:

• Incorrect address
• Incomplete address
• Customer unavailable after repeated delivery attempts
• Refusal to accept the package
• Incorrect contact details
• Other reasons attributable to the customer

we may contact you regarding the next steps.

Additional shipping charges may apply if the order needs to be re-shipped.

12. Delivery to Remote Locations

We aim to deliver our products across serviceable locations in India.

However, delivery availability may depend on the serviceability of the PIN code and the availability of our delivery partners.

If your location is not serviceable, you may be contacted by our team regarding the order.

13. Multiple Products in One Order

Depending on product availability, warehouse processing, and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order is delivered in multiple shipments, you may receive separate tracking information for each shipment where applicable.

14. Order Changes After Placement

Once an order has been processed or dispatched, changes to the delivery address, products, or other order details may not be possible.

If you need to make a change, please contact us as soon as possible after placing the order.

We will try to accommodate the request where operationally possible.

15. Cancellation After Dispatch

Orders may not be cancelled once they have been dispatched.

If you wish to cancel an order, please contact us as soon as possible before the order is processed or shipped.

For more information, please refer to our Return & Refund Policy.

16. Delivery Confirmation

An order will be considered delivered once the shipment has been delivered to the address provided during checkout and marked as delivered by the applicable delivery partner.

If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the delivery partner.

17. Product Quality During Shipping

Naturals takes reasonable care to ensure that products are appropriately packed before dispatch.

However, once a shipment has been handed over to the delivery partner, transportation and delivery are handled by the applicable logistics provider.

If a product reaches you damaged or in an unacceptable condition, please contact us within the specified reporting period so that we can review and resolve the issue.

18. Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team through the contact details available on our website.

Please keep your Order ID ready when contacting us so that we can assist you more efficiently.

19. Changes to This Shipping & Delivery Policy

Naturals reserves the right to modify or update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page along with the updated Last Updated date.

We encourage customers to review this page periodically for the latest information.

20. Our Commitment

At Naturals, we strive to make every order experience simple, reliable, and convenient.

From careful packaging to timely dispatch and delivery, we work to ensure that your products reach you safely and in the best possible condition.