At  Aaromya Naturals  we value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, browse our products, create an account, or place an order with us.

1. Information We Collect

When you shop with us or interact with our website, we may collect information that is necessary to provide our services to you.

This may include:

• Your name
• Email address
• Mobile number
• Billing address
• Shipping address
• PIN code
• Order and purchase details
• Account details, if you create an account
• Information you provide when contacting our customer support
• Reviews, feedback, or other information you choose to submit

We may also automatically collect limited technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. Information Collected During an Order

When you place an order through our website, we collect the information required to process and deliver your purchase.

This may include your name, contact number, email address, billing details, delivery address, products ordered, order value, and payment status.

We use this information to confirm your order, process your purchase, arrange delivery, provide order updates, and assist you with any questions relating to your order.

3. Payment Information

We provide secure payment options through third-party payment service providers.

When you make a payment, your payment details may be collected and processed directly by the applicable payment gateway. We do not store your complete credit card, debit card, UPI PIN, banking password, or other sensitive payment credentials on our website.

Payment transactions are subject to the terms and privacy policies of the respective payment service provider.

4. How We Use Your Information

We use the information we collect to operate our online store and provide you with a smooth shopping experience.

Your information may be used to:

• Process and confirm your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Process returns, refunds, and cancellations
• Respond to your enquiries
• Provide customer support
• Manage your account
• Improve our website and shopping experience
• Understand how customers use our website
• Prevent fraudulent or unauthorized transactions
• Maintain the security of our website
• Comply with applicable legal and regulatory requirements

If you have subscribed to receive marketing communications from us, we may also use your email address or mobile number to send information about our products, offers, promotions, and updates.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share the information necessary to complete your order or operate our website with trusted service providers, such as:

Payment Partners

Payment service providers may process payment information to complete your transaction securely.

Delivery Partners

Your name, contact number, delivery address, and order details may be shared with courier or logistics partners so that your order can be delivered to you.

Website and Service Providers

We may work with service providers that help us with website hosting, maintenance, security, analytics, email communication, customer support, and other essential business services.

Legal Requirements

We may disclose information when required to do so by applicable law, court order, government authority, or other lawful request.

6. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

• Remember your preferences
• Keep products in your shopping cart
• Support account and checkout functionality
• Understand website traffic and usage
• Improve website performance
• Provide a more convenient shopping experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect features such as your shopping cart, login, or checkout.

For more information, please refer to our Cookie Policy.

7. Order and Account Information

If you create an account on our website, you are responsible for keeping your login details confidential.

Your account may contain information such as your name, email address, saved addresses, and order history.

You can contact us if you need to update or correct your account information.

8. Marketing Communications

If you choose to subscribe to our promotional communications, we may contact you regarding:

• New products
• Special offers
• Discounts
• Seasonal promotions
• Product updates
• Other brand-related news

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

Please note that we may still send essential communications relating to your orders, payments, deliveries, or account.

9. Customer Reviews and Feedback

If you submit a product review, rating, testimonial, or feedback on our website, the information you provide may be displayed publicly on the website.

Please avoid including personal or sensitive information in any review or feedback that you do not want to be publicly visible.

10. Third-Party Links

Our website may contain links to third-party websites or services, such as payment providers or social media platforms.

We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

11. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

12. How Long We Keep Your Information

We retain your information for as long as reasonably necessary to provide our services, maintain order and transaction records, provide customer support, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

13. Your Information and Choices

You may contact us if you would like to:

• Update or correct your personal information
• Request information about the personal data we hold about you
• Request deletion of information where applicable
• Stop receiving promotional communications
• Raise a concern regarding the use of your information

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

14. Children’s Privacy

Our website is intended for general use and is not directed towards children.

We do not knowingly collect personal information from children without appropriate authorization or consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any changes will be published on this page along with an updated Last Updated date.

We recommend checking this page periodically for the latest information.